UK: 0203 519 0153 | USA: 1.567.244.5288

Making a Complaint

We take any complaint extremely seriously, and we will always do our best to fix anything you're unhappy with as quickly and effectively as we can. We view your complaint as an opportunity to put the situation right and help VAU Networks to improve and learn so we can offer all of our clients a better service.

Our trained representatives authorised to deal with client complaints, and should be your first point of contact. They will work to resolve your issue as quickly as possible.

You can contact a representative using any of the following methods:

  • Contact Us by PhoneOpen or Close

    Contact us by phone: This is the best way for you to complain, as it's the quickest way to get through to us. To make a complaint about your services or support handling call +44(0)203 519 0153 from the UK and Europe or +1.567.244.5288 from the USA and International
    Press option 3 for our VAU Support team who will be happy to help you. VAU Support lines are open from 8.30am-10.00pm (Monday to Friday), 9am-5.30pm (Saturdays) and 9am-5pm (Sundays and bank holidays).

  • Contact Us by EmailOpen or Close

    You can use our online email form to send us your complaint. We try to reply to every complaint we receive via email within 7 working days. Please click here to send your complaint via webform.

  • Contact Us by PostOpen or Close

    By post: If you'd like to write to us, please address your letter to:

    VAU Networks Ltd.
    Suite 757, Vernon House
    109 Friar Lane
    NG1 6DQ

    We try to make an initial response to every complaint we receive by post within 7 working days of receipt. This will help us investigate your complaint more efficiently.